Q1 What is the procedure to return a product?
A product is only eligible for return if it has a manufacturing defect or it gets damaged during in transit. In order to facilitate a return, please drop us a mail at firstname.lastname@example.org. Our customer service representatives will help you with the process. For more details, please refer to our Return Policy Section.
Q2 How Can I track my order?
Jewels by Shubham use India Post, Speed and DHL as its Shipping Partner. The customer shall be notified about their purchase through an email within 24 hours of the product being dispatched. This email shall comprise of the couriers’ tracking ID along with a Tracking Link.
Q3 How do I cancel an order on www.jewelsbyshubham.com?
Order cancellation can be executed under the following two cases.
- Cancellation before the product has been shipped: If you want to cancel your order before it has been shipped, please contact us at email@example.com and entire amount will be refunded by us within 7 working days.
- Cancellation after product has been shipped and delivered: If you have received the product then it you cannot cancel your order and will be eligible for return only if it has a manufacturing defect or got damaged during in transit in any manner.
Q4 Do you provide Shipment Insurance?
All our products are adequately insured until they reach their designated destination. We advise all our recipients to be available at the shipping address at the time of delivery as once the parcel is delivered, we do not hold any responsibility for the parcel.
Q5 In how days will my order be delivered?
For International Orders to the countries other than India, we offer flat rate international shipping of US$ 15 delivered within 7-10 working days of the order received through India Post and Indian Speed Post.
ONLY AVAILABLE FOR U.S.A. BASED CUSTOMERS: – If you wish to receive your order faster than the usual delivery time i.e. within 5-8 working days, you can avail the facility of delivery through DHL by clicking on Express Delivery option on Checkout Page with the payment of US$ 40 only.
We offer free shipping on all orders within India and the estimated delivery time is within 5-7 working days of the order being received. Our Domestic shipments are sent via India Post and Speed Post and the prices are inclusive of Good
Q6 Can I order more than one piece of a jewellery?
We follow an approach of creating only one piece per design with variation in terms of gemstones used in each designs. Since every piece is subject to single availability, any particular piece which has been sold is promptly removed from display thereafter. In case you wish to purchase more than one piece of a jewelery, you will simply have to drop us a mail at firstname.lastname@example.org . After assessing your requirements, we will let you know whether or not we would be able to fetch the same.